Visiting a Showroom
Do I need an appointment to visit?
Do I need an appointment to visit?
No. All four showrooms are open Monday through Saturday 10 AM to 6 PM and Sunday 10 AM to 5 PM, and walk-ins are welcome. Booking ahead only guarantees a tub is heated and a person is free the moment you arrive.
Which of your four showrooms should I visit?
Which of your four showrooms should I visit?
For Master Spas® — Twilight, Clarity, Getaway, LH, Michael Phelps Signature and H2X — visit Master Spas Rocklin or Master Spas Sacramento. For Artesian Spas™, Tropic Seas Spas™, TidalFit, Visscher and clearance units, visit either Premium Outlet Plaza location.
What should I bring?
What should I bring?
Swimsuits and towels for everyone who will regularly use the spa, plus rough dimensions of where it is going and a photo of the access route. Forty-five minutes to an hour is enough for a proper visit.
Can I bring my kids?
Can I bring my kids?
Yes, and it is genuinely useful. Children change how a spa gets used and which seats matter, and watching your family in the water for fifteen minutes settles the size question faster than any spec sheet.
Water Care & Running Costs
How much does it cost to run a hot tub in Sacramento?
How much does it cost to run a hot tub in Sacramento?
Less than most buyers expect. Our mild winters and dry summers let a well-insulated spa hold temperature efficiently most of the year. Full-foam insulation, a tight hardcover and a cover lifter you will actually use matter more than any other factor.
How often do I need to change the water?
How often do I need to change the water?
Roughly every three to four months for typical household use, sooner with heavy use. A full drain and refill is faster than most people fear and resets water chemistry that has drifted past the point chemicals can correct.
How often should I replace my filter?
How often should I replace my filter?
Rinse it monthly, deep-clean it every three months, and replace it about once a year. A tired filter makes the pump work harder and the chemicals less effective, so a replacement filter is one of the cheapest performance upgrades available.
Is a salt water hot tub less maintenance?
Is a salt water hot tub less maintenance?
It is different maintenance rather than no maintenance. Salt systems generate sanitizer continuously and many owners find the water gentler on skin, but you still test, still balance and still replace a cartridge on a schedule.
Can I buy chemicals and filters without visiting a showroom?
Can I buy chemicals and filters without visiting a showroom?
Yes. Water care, filters, sanitizer and test strips are available to order online with free local pickup at your nearest showroom, usually the same day, or shipped to you.
What water chemistry should I check, and how often?
What water chemistry should I check, and how often?
Test sanitizer and pH weekly with strips, and check alkalinity every couple of weeks. Two minutes weekly prevents nearly every water problem people call us about.
Hot Tub Questions
What size hot tub do I need?
What size hot tub do I need?
Count the people who will be in the water on a normal Tuesday, not on the Fourth of July. Most Sacramento families overbuy. A 5- or 6-seat Clarity heats faster and costs less to run than a 7-adult Twilight that is usually half empty.
Lounger or open seating?
Lounger or open seating?
A full-body lounger gives the deepest back and hamstring therapy but occupies roughly the footprint of two upright seats, and buoyancy can float shorter soakers out of position. Open seating maximizes capacity and conversation. Fifteen minutes of wet testing settles it.
How many jets do I actually need?
How many jets do I actually need?
Jet placement matters far more than jet count. Sixty poorly aimed jets are worse than thirty positioned for your neck, lower back and calves. Ignore the headline number and sit in the seat.
What’s the difference between the Master Spas series?
What’s the difference between the Master Spas series?
Getaway is the value tier including plug-ready options, Clarity is the balanced family middle, Twilight is premium hydrotherapy, LH covers compact installs, and Michael Phelps LSX is the luxury flagship. The ladder maps to budget and therapy depth rather than quality of build.
Can a hot tub help with back pain or sleep?
Can a hot tub help with back pain or sleep?
Warm-water immersion may support muscle relaxation, circulation and easier sleep onset, and many owners buy specifically for those reasons. It is not a medical treatment — talk to your doctor about your own condition before relying on it.
Swim Spa Questions
Can you really swim in a swim spa?
Can you really swim in a swim spa?
Yes. The current is adjustable and strong enough for genuine swim training, and you swim in place against it rather than turning at a wall. Competitive swimmers train in them, which is how the Michael Phelps Signature line came about.
What’s the difference between H2X Fitness and Michael Phelps Signature?
What’s the difference between H2X Fitness and Michael Phelps Signature?
H2X Fitness is our highest-volume swim spa line, built around all-round fitness and family use. Michael Phelps Signature is co-developed for performance swim training with a stronger, more tunable current. Both are Master Spas® products.
Can a swim spa be used as a hot tub too?
Can a swim spa be used as a hot tub too?
Most models include a separate warm seating zone, so you can train and then soak without changing the water temperature of the swim channel. Dual-temperature models are the reason many buyers choose a swim spa over a second hot tub.
Do swim spas need a special foundation?
Do swim spas need a special foundation?
Yes — they are considerably longer and heavier than a hot tub, so a properly engineered pad is not optional. Plan the base and the access route before choosing a model, because a swim spa almost always arrives by crane.
Can I use a swim spa year-round in Sacramento?
Can I use a swim spa year-round in Sacramento?
Yes, and that is the main argument for one. It holds temperature through Sacramento winters when a pool sits unused from November through March.
Sauna Questions
Indoor or outdoor sauna — which should I choose?
Indoor or outdoor sauna — which should I choose?
Outdoor saunas suit backyards with space and pair naturally with a cold plunge for contrast therapy. Indoor units suit converted bathrooms, basements and garages, and avoid weather exposure entirely. Both need a dedicated circuit.
How long does a sauna take to heat up?
How long does a sauna take to heat up?
Typically thirty to forty-five minutes to reach temperature, depending on size, insulation and heater output. Most owners settle into a routine of switching it on before dinner and using it afterward.
How much maintenance does a sauna need?
How much maintenance does a sauna need?
Considerably less than a spa — there is no water chemistry. Wipe the benches, keep the interior dry between sessions, and leave the door ajar to air out. Heater stones get replaced periodically.
What sauna brands do you carry?
What sauna brands do you carry?
Sweaty Goat Saunas at our Master Spas showrooms, and the Visscher Luxe Line Sauna at the Premium Outlet Plaza locations.
Cold Plunge Questions
What temperature should a cold plunge run at?
What temperature should a cold plunge run at?
Most owners settle between the high 30s and low 50s Fahrenheit. Start warmer and work down — the benefit comes from consistent use, and a temperature you will actually get into beats a colder one you avoid.
How long should a cold plunge session last?
How long should a cold plunge session last?
Two to five minutes is a common range for regular users, and beginners often start well under that. Cold exposure may support recovery and alertness, but it is a genuine physiological stressor — check with your doctor first if you have a heart condition or are pregnant.
What is contrast therapy?
What is contrast therapy?
Alternating between hot and cold immersion — typically a sauna or hot tub session followed by a cold plunge, repeated. It is why so many buyers pair a Chilly Goat cold tub with a Sweaty Goat sauna rather than buying either alone. More on the benefits at hottubfamily.com/health-benefits.
Does a cold plunge need filtration?
Does a cold plunge need filtration?
Yes. A Chilly Goat cold tub runs a chiller, circulation and filtration, so it needs a dedicated circuit and light water maintenance — simpler than a hot tub, but not maintenance-free.



